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Shipping Policy

We provide worldwide Shipping via DHL Express service for international order and Local Post. Once the order has been placed, confirmation email with the anticipated date of shipment will be sent. All Voranida’s items are produced in house and we do all we can to meet your date of delivery.

We offer free delivery on our local post (Thailand) and over items cost 400 Pounds for the international order.

International : UK 25 £
EU 25 €
US 20 $
Rest of the world 30 £

 

Refund Policy

We accept returns within 14 days of delivery.

Please note that we do not offer refunds on sale items.

You must notify us upon your receipt of item as stated on the delivery tracking. To be eligible for a return, your item must be in its original condition, unused, unaltered, and in resalable condition with an original package and garment tags still intact.

All returns must be authorized by us before shipping the items back. Please send us the email request via sales@voranida.com within 14 days of delivery. We will contact you back for returning instructions.

Please note that original shipping fees are not refundable on any circumstance. If you wish to return, return post is the responsibility of the customer. We advice you to send item back via DHL with trackable shipping as we are not responsible for damaged-in-transit or lost parcels.

To complete your return, we require a receipt or proof of purchase. Please include your invoice inside the return package. Once we have received the returns, they will be inspected. If the items is in an acceptable condition, a refund is issued back to the original method of payment. Please allow up to 14 working days to receive your refund.

if you have not received a refund within 14 working days, please check with your bank and credit card company. For further inquiries, please contact us on sales@voranida.com.